Privacy Policy
Effective Date: 1 June 2026
Introduction
KittiNevi Tours Ltd. (”KittiNevi Tours,” “we,” “our,” or “us”) is committed to protecting the privacy and personal information of our customers, visitors, and business partners.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, make a booking, purchase a tour, communicate with us, or use any of our online services.
By using our website or booking services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein.
1. Scope
This Privacy Policy applies to:
- Our official website;
- Online bookings and purchases;
- Customer enquiries;
- Electronic ticketing services;
- QR Code validation;
- Marketing communications;
- Any other services provided by KittiNevi Tours Ltd. through our digital platforms.
2. Information We Collect
Depending on the services you use, we may collect the following information.
Personal Information
- Full name
- Email address
- Telephone number
- Country of residence
- Emergency contact information (where required)
- Passenger names included in a booking
Booking Information
When making a reservation we may collect:
- Tour selected
- Date and time of travel
- Number of passengers
- Special requests
- Booking reference
- Booking history
Payment Information
Payments are securely processed by authorized third-party payment providers.
KittiNevi Tours Ltd. does not store complete debit or credit card numbers or payment credentials on its servers.
Payment processors may collect information necessary to complete transactions in accordance with their own privacy policies.
3. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Operating system
- Date and time of visit
- Pages viewed
- Referral source
- Website usage statistics
This information helps us improve the security, performance, and functionality of our website.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Operate the booking system;
- Maintain user sessions;
- Remember preferences;
- Improve website performance;
- Measure visitor traffic;
- Enhance your browsing experience.
You may disable cookies through your browser settings. However, some features of the website may not function correctly if cookies are disabled.
5. Lawful Basis for Processing Personal Information
Where applicable, including under the General Data Protection Regulation (GDPR), KittiNevi Tours Ltd. processes personal information only where there is a lawful basis to do so.
These lawful bases include:
- Performance of a contract (such as processing your booking);
- Compliance with legal obligations;
- Legitimate business interests, including fraud prevention, security, and service improvement;
- Your consent, where required, including for marketing communications.
6. How We Use Your Information
We use your personal information to:
- Process reservations;
- Confirm bookings;
- Generate electronic tickets;
- Communicate important booking information;
- Provide customer support;
- Manage passenger manifests;
- Verify reservations during check-in;
- Improve our services;
- Detect and prevent fraud;
- Protect the security of our systems;
- Comply with applicable legal obligations.
7. Electronic Tickets and QR Codes
Our booking system generates electronic tickets containing unique booking information.
QR Codes are used solely to validate reservations during passenger check-in.
The QR Code does not publicly display sensitive payment information.
8. Passenger Check-In Information
During check-in our staff may record:
- Ticket validation status;
- Check-in time;
- Boarding status;
- Staff member conducting the validation.
These records help maintain operational accuracy, customer service, and security.
9. Staff Access
Personal information is accessible only to authorized personnel whose duties require such access.
This may include:
- Reservation staff;
- Customer service personnel;
- Tour management;
- Authorized administrative personnel.
All staff members are expected to maintain the confidentiality of customer information.
10. Sharing Your Information
KittiNevi Tours Ltd. does not sell or rent personal information.
Information may be shared only where necessary with:
- Payment processors;
- Website hosting and technology providers;
- Email communication providers;
- Government or regulatory authorities where required by law;
- Emergency responders where necessary to protect life or safety.
All service providers are expected to maintain appropriate security and confidentiality standards.
11. International Data Transfers
As an international tourism company, your personal information may be processed or stored in countries outside your country of residence.
Where personal information is transferred internationally, KittiNevi Tours Ltd. will take reasonable steps to ensure appropriate safeguards are implemented to protect your information in accordance with applicable data protection laws.
12. Data Security
KittiNevi Tours Ltd. is committed to protecting the confidentiality, integrity, and availability of the personal information entrusted to us. We implement reasonable administrative, technical, and organizational safeguards designed to reduce the risk of unauthorized access, disclosure, alteration, loss, misuse, or destruction of personal information.
While no method of electronic transmission over the Internet or electronic storage can be guaranteed to be completely secure, we continuously work to maintain appropriate security measures consistent with industry best practices.
Our security measures may include, where applicable:
- Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption for communications between your web browser and our website.
- Secure hosting infrastructure and server security controls.
- Role-based access controls that restrict customer information to authorized personnel only.
- Password-protected administrative systems and user authentication.
- Secure payment gateway integrations for processing online transactions.
- Routine software updates, security patches, and system maintenance.
- Website monitoring and security controls designed to detect and respond to unauthorized activity.
- System logging and audit records to assist with operational monitoring, troubleshooting, and security investigations.
- Procedures for the secure retention and disposal of personal information when it is no longer required.
Secure Website Connection (SSL/TLS Encryption)
Our website is protected using Secure Socket Layer (SSL) and Transport Layer Security (TLS) encryption technology. This encryption helps protect information transmitted between your device and our website, including booking details, personal information, and payment-related communications, from unauthorized interception during transmission.
When using our website, customers are encouraged to verify that they are connected to the official KittiNevi Tours Ltd. website by ensuring that the website address begins with https:// and that a secure padlock icon is displayed in their web browser before submitting any personal information.
Although KittiNevi Tours Ltd. employs reasonable security measures to protect your information, no Internet-based service or electronic storage system can be guaranteed to be 100% secure. Accordingly, while we strive to use commercially reasonable means to safeguard your personal information, we cannot guarantee its absolute security.
13. Data Retention
Personal information is retained only for as long as necessary to:
- Fulfil bookings;
- Maintain customer records;
- Meet legal and regulatory obligations;
- Resolve disputes;
- Enforce agreements;
- Improve our services.
When information is no longer required, it will be securely deleted or anonymized where appropriate.
14. Marketing Communications
Where you have chosen to receive marketing communications, we may send information relating to:
- New tours;
- Promotions;
- Company news;
- Events;
- Special offers.
You may withdraw your marketing consent at any time by selecting the unsubscribe option included within our emails or by contacting us directly.
Withdrawal of marketing consent does not affect communications relating to existing bookings or customer service matters.
15. Children’s Privacy
Our website is not intended to knowingly collect personal information directly from children without the involvement of a parent or legal guardian.
Parents or guardians making bookings on behalf of minors are responsible for providing the required information.
16. Your Privacy Rights
Subject to applicable law, including where applicable the General Data Protection Regulation (GDPR), you may have the right to:
- Request access to your personal information;
- Request correction of inaccurate or incomplete information;
- Request deletion of your personal information where legally permissible (“Right to Erasure”);
- Request restriction of processing;
- Object to certain processing activities;
- Request a copy of your information in a portable format where technically feasible;
- Withdraw consent where processing is based upon consent;
- Lodge a complaint with the appropriate supervisory authority if you believe your privacy rights have been infringed.
Certain rights may be limited where KittiNevi Tours Ltd. is legally required to retain information.
17. Data Breach Response
KittiNevi Tours Ltd. maintains procedures for identifying, investigating, and responding to suspected data breaches.
Where required by applicable law, affected individuals and the appropriate regulatory authorities will be notified within the applicable legal timeframes.
18. Third-Party Websites
Our website may contain links to third-party websites.
KittiNevi Tours Ltd. is not responsible for the privacy practices or content of external websites.
Users are encouraged to review the privacy policies of those websites independently.
19. Changes to this Privacy Policy
We reserve the right to update this Privacy Policy at any time.
Any changes become effective upon publication on our website.
The Effective Date shown at the beginning of this document indicates the latest revision.
20. Privacy Officer
Questions regarding this Privacy Policy or requests relating to your personal information should be directed to:
KittiNevi Tours Ltd.
St. Kitts & Nevis
Email: contact@kittinevitours.com
Telephone: +1(869)662-8025
Website: www.kittinevitours.com
Compliance Statement
KittiNevi Tours Ltd. is committed to protecting customer information and conducting its business in accordance with the applicable laws of the Federation of Saint Christopher (St. Kitts) and Nevis and internationally recognized privacy principles, including, where applicable, the General Data Protection Regulation (GDPR) and other applicable data protection legislation.
Our Commitment
Protecting your privacy is fundamental to earning and maintaining your trust. KittiNevi Tours Ltd. is committed to handling personal information responsibly, maintaining appropriate security measures, and continually improving our practices to safeguard customer information while delivering exceptional experiences aboard the M.V. Prince Devonte J.