Cancellation & Refund Policy
Effective Date: 1 June 2026
Introduction
At KittiNevi Tours Ltd., we understand that travel plans can sometimes change. This Cancellation & Refund Policy explains the circumstances under which bookings may be cancelled, rescheduled, or refunded.
This policy forms part of our Terms & Conditions and applies to all bookings made through our website, by telephone, by email, through authorized representatives, or by any other approved booking channel.
1. Customer Cancellations
Customers who need to cancel a booking should contact KittiNevi Tours Ltd. as soon as possible.
Cancellation requests should be submitted using one of the following methods:
- Telephone
- Through your online booking account (where available)
The effective cancellation time is the date and time the cancellation request is received by KittiNevi Tours Ltd.
2. Refund Eligibility
Unless otherwise stated for a specific tour or promotional offer, refunds are processed as follows:
More than 72 Hours Before Departure
Customers may be eligible for a full refund, less any applicable payment processing fees that cannot be recovered by KittiNevi Tours Ltd.
Between 24 and 72 Hours Before Departure
Customers may be eligible for:
- A partial refund;
- A booking credit; or
- A rescheduled tour,
subject to availability and at the discretion of KittiNevi Tours Ltd.
Less than 24 Hours Before Departure
Bookings cancelled less than twenty-four (24) hours before the scheduled departure are generally non-refundable.
3. No-Show Policy
A “No-Show” occurs when a customer:
- Does not arrive at the designated meeting location before departure;
- Misses the scheduled departure time; or
- Chooses not to participate after the tour has commenced.
No-shows are not eligible for refunds or credits.
4. Late Arrivals
Guests are responsible for arriving at the designated departure point at the time stated in their booking confirmation.
For safety, operational, and scheduling reasons, vessels cannot be delayed for late-arriving passengers.
Late arrivals that result in a missed departure are treated as No-Shows.
5. Company Cancellations
KittiNevi Tours Ltd. reserves the right to postpone, modify, or cancel any tour due to circumstances including, but not limited to:
- Severe weather;
- Unsafe sea conditions;
- Mechanical issues affecting the vessel;
- Government directives;
- Port restrictions;
- Safety concerns;
- Insufficient passenger numbers; or
- Other circumstances beyond our reasonable control.
Where a tour is cancelled by KittiNevi Tours Ltd., customers will be offered one of the following:
- Rescheduling to another available tour;
- A credit for future use; or
- A full refund of amounts paid.
6. Weather Conditions
Tours generally operate in varying weather conditions.
Tours will only be cancelled where weather or sea conditions are considered unsafe by the Captain or management.
Light rain, overcast conditions, or similar weather do not automatically qualify for refunds.
Passenger safety will always remain the deciding factor.
7. Cruise Ship Passengers
KittiNevi Tours Ltd. welcomes cruise ship visitors and makes every reasonable effort to coordinate tour schedules with cruise itineraries.
However, we are not responsible for:
- Changes to cruise itineraries;
- Delayed arrivals;
- Early departures;
- Port closures; or
- Missed excursions resulting from circumstances beyond our control.
Where operationally possible, we will make reasonable efforts to accommodate affected passengers.
8. Rescheduling
Customers wishing to change the date or time of their tour should contact us as early as possible.
Rescheduling requests are subject to:
- Availability;
- Operational requirements; and
- Any applicable administrative fees.
Approval of rescheduling requests is at the discretion of KittiNevi Tours Ltd.
9. Private Charters and Special Events
Private charters, exclusive bookings, holiday cruises, promotional events, and specially arranged tours may be subject to separate cancellation terms.
Where different cancellation conditions apply, they will be communicated before the booking is confirmed.
10. Refund Method
Approved refunds will normally be issued using the original payment method used for the booking.
Where this is not possible, KittiNevi Tours Ltd. will determine an alternative refund method in accordance with applicable laws and payment provider requirements.
11. Refund Processing Times
Once approved, refunds are generally processed within 7–14 business days.
Actual receipt of funds may vary depending on:
- Your bank;
- Credit card issuer;
- Payment provider; or
- Financial institution.
KittiNevi Tours Ltd. is not responsible for delays caused by financial institutions or payment processors after a refund has been initiated.
12. Non-Refundable Charges
The following may be non-refundable:
- Payment processing fees incurred by KittiNevi Tours Ltd.;
- Third-party booking fees;
- Special requests already fulfilled;
- Customized or private tour arrangements; and
- Gift cards or promotional vouchers, unless otherwise required by law.
13. Refusal of Service
KittiNevi Tours Ltd. reserves the right to refuse participation or boarding where a customer:
- Appears to be under the influence of alcohol or illegal drugs;
- Behaves aggressively, abusively, or in a manner that endangers others;
- Refuses to comply with safety instructions; or
- Presents fraudulent or invalid booking documentation.
In such cases, refunds will generally not be provided.
14. Force Majeure
KittiNevi Tours Ltd. shall not be liable for cancellations, delays, or changes resulting from circumstances beyond its reasonable control, including but not limited to:
- Hurricanes;
- Tropical storms;
- Earthquakes;
- Flooding;
- Pandemics;
- Civil unrest;
- Government restrictions;
- Utility failures; or
- Other force majeure events.
Where possible, KittiNevi Tours Ltd. will offer rescheduling or a booking credit. Refunds in such circumstances will be considered on a case-by-case basis.
15. How to Request a Refund
Refund requests should include:
- Booking reference number;
- Customer name;
- Tour date;
- Reason for the request; and
- Contact information.
Requests should be submitted to:
KittiNevi Tours Ltd.
Email: contact@kittinevitours.com
Telephone: +1(869)662-8025
16. Policy Updates
KittiNevi Tours Ltd. reserves the right to amend this Cancellation & Refund Policy at any time.
The version published on our website at the time of booking will apply to that booking.
17. Exceptional Circumstances
KittiNevi Tours Ltd. understands that unforeseen emergencies can arise. Requests for refunds, credits, or rescheduling due to documented medical emergencies, bereavement, natural disasters, or other exceptional circumstances not specifically addressed in this Policy may be reviewed on a case-by-case basis.
Any accommodation provided in exceptional circumstances is granted at the discretion of KittiNevi Tours Ltd., based on the information available at the time of the request, and shall not constitute a waiver of this Policy or establish a precedent for future bookings.
Contact Us
If you have any questions regarding this Cancellation & Refund Policy or wish to request a cancellation, refund, or rescheduling, please contact:
KittiNevi Tours Ltd.
St. Kitts & Nevis
Email: contact@kittinevitours.com
Telephone: +1(869)662-8025
Website: www.kittinevitours.com
Final Statement
At KittiNevi Tours Ltd., our goal is to provide every guest with a safe, enjoyable, and memorable experience aboard the M.V. Prince Devonte J. While we strive to be fair and accommodating whenever possible, this Cancellation & Refund Policy helps ensure that all requests are handled consistently, transparently, and in a manner that balances the interests of our guests with the operational requirements of our business.